Shipping policy

Shipping Policy
Maison Forneau — Last updated: 10 October 2026

AT A GLANCE
- Free shipping worldwide, with no minimum purchase
- Processing: 1 to 2 business days after order confirmation
- Delivery in France: 3 to 5 business days
- Europe and rest of the world: 3 to 10 business days
- Tracking sent by email as soon as your order ships

1. Shipping destinations
Maison Forneau ships worldwide, and shipping is free everywhere.

For any specific request, contact us at info@forneau.com.

2. Processing times
All orders are prepared within 1 to 2 business days after payment is confirmed.

Exceptions:
- Orders placed on weekends or public holidays: processing starts on the next business day
- Peak periods (end-of-year holidays, Black Friday, sales): processing may take up to 5 business days
- Pre-orders: the lead time is shown on the product page

3. Delivery times
Delivery times start when the parcel ships, not when the order is placed. You receive a confirmation email with your tracking number as soon as your parcel leaves our warehouses.

France: 3 to 5 business days
Europe and rest of the world: 3 to 10 business days

These times are indicative and may vary depending on the carrier and the final destination.

4. Shipping costs
Shipping is free on every order, whatever the destination, with no minimum purchase.

5. Order tracking
As soon as your order ships, you receive by email:
- A unique tracking number
- A tracking link to the carrier's website
- An estimated delivery date

You can also track your order in your customer account on forneau.com.

6. Receiving your parcel

Checks on delivery
The Customer must check the condition of the parcel before signing:
- If the parcel is visibly damaged: refuse the delivery, or record precise reservations with the carrier (the wording "subject to unpacking" has no legal value)
- Keep the packaging and take photographs if in doubt

Parcel not delivered
If your parcel does not arrive within the stated time:
- Check its status on the tracking link
- Check the details you entered when ordering
- If there has been no update for more than 5 days, contact us at info@forneau.com

An investigation will be opened with the carrier. If the parcel is declared lost, we will replace it or refund you in full.

7. Damaged parcel or missing item
Any claim must be sent within 48 hours of delivery to:
info@forneau.com

Please attach:
- Photographs of the parcel (outside, inside, seals)
- Photographs of the item or items concerned
- Your order number

We handle the replacement or refund within 5 business days of the claim being validated.

8. Incomplete or incorrect addresses
If the Customer provides an incomplete or incorrect address, the parcel may be returned to our warehouses. The Customer must then either:
- Pay the cost of reshipping to the correct address
- Or receive a refund less the carrier's return costs

9. Customer service
Email: info@forneau.com
Phone: +1 505 210 7433
Hours: Monday to Friday, 9am to 6pm (Paris time)

Maison Forneau — For a kitchen without toxins.