Terms of service

General Terms and Conditions of Sale
Maison Forneau — Last updated: 24 May 2026

Article 1 — Purpose and scope
These General Terms and Conditions of Sale (hereinafter the “GTC”) govern all contractual relations between Ntech Performance LLC (hereinafter the “Seller” or “Maison Forneau”) and any adult individual acting as a non-trader (hereinafter the “Customer”) making a purchase on the forneau.com website.

Any order placed on the website implies the Customer’s full, complete and unconditional acceptance of these GTC.

Article 2 — Seller identification
Company name: Ntech Performance LLC (Sole MBR)
Legal form: Limited Liability Company (United States)
Registered office: 704 Wallace St, Ste 389, Clovis, NM 88101, United States
EIN: 35-2900752

Email: info@forneau.com
Telephone: +1 505 210 7433
Website: forneau.com

Article 3 — Products
The products offered for sale are those shown on the forneau.com website on the date the Customer consults it. Product photographs and descriptions are as accurate as possible, but shall not incur the Seller’s liability in the event of minor differences, notably those linked to the artisanal nature of certain titanium manufacturing processes.

The products comply with applicable European regulations, in particular the REACH Regulation (EC No. 1907/2006) concerning materials intended to come into contact with food.

Article 4 — Prices
Prices are indicated in euros (€), all taxes included (TTC), excluding delivery charges. The applicable VAT is the one in force on the date of the order.

The Seller reserves the right to change its prices at any time, it being understood that the price shown on the website on the day the order is placed will be the only one applicable to the Customer.

Article 5 — Orders
The Customer places an order by following the steps below:
1. Selection of the product(s) and adding to the basket
2. Validation of the basket
3. Entering delivery and billing information
4. Choosing the payment method
5. Final validation and payment

The order is only final after payment has been confirmed and a confirmation email has been sent by the Seller.

The Seller reserves the right to refuse or cancel any order for a legitimate reason, notably in the event of a previous dispute or an unusual order in terms of the quantity ordered.

Article 6 — Payment
Payment is due immediately upon ordering. Accepted payment methods are:
- Bank card (Visa, Mastercard, American Express)
- Apple Pay / Google Pay
- PayPal
- Shop Pay

Transactions are secured by our payment service provider Shopify Payments / Stripe. The Customer’s bank details are never stored by the Seller.

In the event of fraudulent payment or non-payment, the Seller reserves the right to cancel the order without prior notice.

7. Exchanges
Maison Forneau accepts exchanges. To exchange a product:
1. Contact us at info@forneau.com, stating your order number and the product you would like in exchange
2. We will tell you what to do within 24 working hours
3. The product to be exchanged must be new, in its original packaging and accompanied by proof of purchase
4. Return costs are at your expense; reshipping of the new product is free of charge

Article 7 .5— Delivery
7.1 Delivery areas
Maison Forneau currently delivers within mainland France. Other countries will be added gradually.

7.2 Delivery times
Mainland France: 3 to 5 working days
These timeframes run from the confirmation of the order and effective payment.

7.3 Delivery charges
Delivery is free on all orders in mainland France.

7.4 Receipt of the parcel
The Customer is required to check the condition of the parcel upon receipt. In the event of a damaged parcel, the Customer must refuse delivery or make precise reservations to the carrier. Any claim for a damaged parcel or missing product must be sent to info@forneau.com within 48 hours of receipt, accompanied by photos.

7.5 Delivery delay
In the event of a delivery delay of more than 7 days beyond the scheduled date, the Customer may request cancellation of the order and a full refund, in accordance with Article L216-2 of the French Consumer Code.

Article 8 — Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, the Customer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to justify reasons or pay penalties.

The full return terms are detailed in our Returns Policy.

In accordance with the law, return costs are borne by the Customer, except in the event of a defective or non-compliant product.

Article 9 — Legal guarantee of conformity
Maison Forneau guarantees the conformity of its products in accordance with Articles L217-3 et seq. of the French Consumer Code. The Customer has a period of 2 years from delivery of the goods to take action.

During this period, the Customer is not required to provide proof of the existence of the lack of conformity on the date of delivery.

Article 10 — Forneau lifetime guarantee
Maison Forneau offers a lifetime guarantee on all its titanium products for any manufacturing or material defect. This guarantee is personal and tied to the first purchaser, upon presentation of proof of purchase.

The following are excluded from the lifetime guarantee:
- Normal wear and tear due to use
- Damage resulting from use not in accordance with the recommendations
- Damage related to impacts, drops or negligence
- Cosmetic alterations (superficial scratches) that do not affect functionality
- Modifications, repairs or interventions carried out by a third party

To make a claim under the guarantee, contact us at info@forneau.com with your order number and photos of the defect observed.

Article 11 — Guarantee against hidden defects
Independently of the legal guarantee of conformity, the Customer benefits from the guarantee against hidden defects within the meaning of Articles 1641 et seq. of the French Civil Code.

Article 12 — Liability
Maison Forneau shall not be held liable for any damage resulting from use not in accordance with the manufacturer’s recommendations or improper use of the products.

Maison Forneau cannot be held responsible for non-performance of the contract concluded in the event of force majeure, disruption or strike affecting postal services and means of transport or communication.

Article 13 — Intellectual property
All elements of the forneau.com website (texts, photos, logos, trademarks, videos, designs) are the exclusive property of Ntech Performance LLC or its partners. Any reproduction, in whole or in part, is strictly prohibited without prior written authorisation.

The “Maison Forneau” trademark and the associated logo are registered trademarks.

Article 14 — Personal data
In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, the Customer has a right of access, rectification, erasure, portability and objection with regard to their personal data.

For more details, please refer to our Privacy Policy.

Article 15 — Customer service
Email: info@forneau.com
Telephone: +1 505 210 7433
Hours: Monday to Friday, 9 am to 6 pm (Paris time)

Article 16 — Mediation
In accordance with Article L612-1 of the French Consumer Code, the Customer may have free recourse to the following mediation service:

Centre de Médiation de la Consommation des Conciliateurs de Justice (CM2C)
Website: cm2c.net
Address: 14 rue Saint-Jean, 75017 Paris

The Customer may also use the European online dispute resolution platform:
https://ec.europa.eu/consumers/odr/

Article 17 — Governing law and competent jurisdiction
These GTC are governed by French law. In the event of a dispute, and after failure of any attempt at amicable resolution, the French courts shall have exclusive jurisdiction.

For consumer Customers residing in the European Union, the mandatory provisions of the law of the consumer’s country of residence apply.

Article 18 — Amendment of the GTC
Maison Forneau reserves the right to amend these GTC at any time. The applicable GTC are those in force on the date of the order.

Maison Forneau — For a toxin-free kitchen.