Privacy policy

Maison Forneau — Last updated: 9 November 2026

Maison Forneau (hereinafter « we ») is committed to protecting the privacy of its customers and visitors. This policy describes what data we collect, why, with whom we share it, and what your rights are, in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

Ntech Performance LLC, operating the Maison Forneau brand
704 Wallace St, Ste 389, Clovis, NM 88101, United States
EIN: 35-2900752
Email: info@forneau.com
Phone: +1 505 210 7433

2. Data Collected

Data you provide to us:

  • Identity: first name, last name
  • Contact details: email, mobile phone number, delivery and billing addresses
  • Order data: products purchased, amounts, history, invoices
  • Communications: messages exchanged with our customer service (email, chat), reviews and photos you send us
  • Giveaway or welcome data: email, first name, product preference or phone number entered in our sign-up forms (scratch card, Forneau letter)

Data collected automatically:

  • Browsing data: IP address, device and browser type, pages visited, time spent on site, traffic source
  • Cookies and trackers (see section 9)
  • Delivery tracking data: tracking number and shipping status of your parcel

Payment data: this is processed directly by (Shopify Payments, PayPal). We never have access to your card numbers and never store them.

3. Purposes of Processing

Your data is used to:

  • Process, prepare, ship and track your orders
  • Issue your invoices and manage your returns, refunds and requests for
  • Manage your customer account and purchase history
  • Respond to your requests and provide customer service
  • Send you our marketing communications (newsletter, SMS, offers, content), with your consent
  • Measure site traffic, improve our products, pages and campaigns
  • Prevent fraud, secure transactions and manage payment disputes
  • Comply with our legal, accounting and tax obligations

4. Legal Bases

  • Performance of the contract: orders, delivery, invoicing, returns, warranty, customer service
  • Consent: newsletter, SMS, non-essential cookies and trackers, giveaways
  • Legitimate interest: site security, fraud prevention, defence of our rights in the event of a dispute, improvement of our services
  • Legal obligation: accounting and tax record-keeping, response to requests from competent authorities

5. Data recipients

Your data is only shared with service providers strictly necessary to our activities, each acting under a contract governing data protection:

  • Shop and payment: Shopify (hosting, orders, invoicing), Shopify Payments and PayPal (payment, fraud prevention)
  • Logistics: our order preparation and shipping partners and our carriers (Colissimo and others), who receive your name, address and phone number for delivery, as well as our parcel tracking provider (17TRACK)
  • Customer service: our customer support providers, who access the data necessary to process your requests
  • Emailing and SMS: Klaviyo, Inc., only for communications to which you have consented and transactional messages related to your order
  • Audience measurement and advertising (only with your consent to cookies): Google (Analytics, Ads), Meta (Facebook, Instagram), TikTok and other advertising platforms
  • Competent authorities in the event of a legal obligation or dispute

No data is sold or rented to third parties.

6. SMS communications

If you provide us with your mobile number and expressly agree to receive our messages, Maison Forneau may send you marketing SMS: offers, early access, reminders related to your cart or your order, at a rate of approximately four messages per month, only between 8 a.m. and 8 p.m. and never on Sundays. Your consent is recorded with its date and the text you accepted. You may unsubscribe at any time using the link included in each message, or by writing to us at info@forneau.com. Messages are sent by our provider Klaviyo, Inc., which processes your number on our behalf. Your carrier's rates may apply. Your number is never sold or shared for third-party advertising purposes.

7. Transfers outside the European Union

Maison Forneau is operated by a company established in the United States, and some of our service providers (Shopify, PayPal, Google, Meta, Klaviyo) are located outside the EU, notably in the United States. In addition, the preparation of certain orders is handled by our logistics partners located outside the EU, who receive only the data necessary for shipping your parcel. These transfers are governed by:

  • The Standard Contractual Clauses adopted by the European Commission
  • The EU–US Data Privacy Framework for providers who have joined it
  • The necessity of performing the sales contract you entered into with us, for the delivery of your order

8. Retention period

  • Order data and invoices: 10 years (accounting and tax obligations)
  • Customer account: until deleted by you, or after 3 years of inactivity
  • Marketing prospecting data (email, SMS): 3 years from your last contact
  • Proof of consent: for the entire duration of the consent and 3 year
  • Exchanges with customer service, return, warranty and dispute files: 5 years from their closure (legal limitation period)
  • Browsing and cookie data: 13 months maximum

9. Cookies and trackers

Our site uses cookies and similar technologies to:

  • Ensure the operation of the site, the cart and payment (essential cookies, no consent required)
  • Measure audience and understand site usage (Google Analytics)
  • Personalize and measure our advertisements (Meta Pixel, Google Ads, TikTok Pixel)
  • Remember your preferences and improve your experience

On your first visit, a banner allows you to accept or decline non-essential cookies, just as easily either way. You may change your choices at any time via the "Cookie Settings" link in the footer or through your browser settings.

10. Your rights

In accordance with the GDPR, you have the following rights over your data:

  • Right of access
  • Right to rectification
  • Right to erasure (the "right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object, including to commercial prospecting
  • Right to withdraw your consent at any time, without affecting the lawfulness of processing carried out beforehand
  • Right to set guidelines for the fate of your data after your death

To exercise these rights, please write to us at info@forneau.com specifying your request. If there is any doubt as to your identity, we may ask you for proof of identification. We respond within a maximum of one month.

You may unsubscribe from our emails at any time via the link at the bottom of each one, and from our SMS messages by replying STOP or via the link included in each message.

You may also lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés): www.cnil.fr — 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07.

11. Security

We implement appropriate technical and organisational measures to protect your data against loss, alteration, unauthorised access or disclosure: secure hosting, encrypted communications (HTTPS), payment entrusted to PCI-DSS certified providers, access restricted to only those who need it.

12. Minors

Our site is intended for adults. We do not knowingly collect data concerning minors under the age of 15.

13. Changes

This policy may be updated at any time. The applicable version is the one published on the site on the day of your visit; in the event of a significant change, we will inform you by email or by a notice on the site.

14. Contact

For any question relating to this policy or to your data:
Email: info@forneau.com
Phone: +1 505 210 7433

Maison Forneau — For cooking free of toxins.